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Customers may take up to three items of personal luggage free of charge, this includes two large items such as suitcases or rucksacks and one item of smaller hand luggage such as a briefcase. If you have a Season Ticket valid for travel on our trains, please include a copy of the ticket with your application. Lines are open from Our services are also shown on the National Rail website. Exclusions - the arrangements for compensation do not apply for certain delays, which are outside the control of the railway. The Railway Byelaws Part 7 provide further clarification. In most cases you may board Hull Trains services without a reservation, though at busy periods including weekends and during engineering works , reservation is strongly recommended and may be compulsory. In accordance with your legal rights as a consumer you may be eligible to a different level of compensation where Hull Trains is at fault and nothing set here is intended to limit or exclude your legal rights in these circumstances. Byelaw 16 allows the train company to refuse carriage or entry to any animal.
However, every effort is made to serve meals at blind or deaf persons' seats within the normal seated accommodation. During your journey - what to expect Our aim is to make your journey as enjoyable and as straightforward as possible. If you need assistance boarding a train, arriving 20 minutes ahead of departure helps us to give you the best possible service. The Railway Byelaws Part 7 provide further clarification. We are planning to use this to guide our strategy and processes over the coming months so we can improve the way we talk to you during disruption. My train was delayed, how can I claim compensation? If you are asked by another passenger or a member of staff to reduce the volume, or switch off your appliance because it is causing annoyance, you must do so by law. They may be able to arrange alternative transport provided you have left a reasonable amount of time for this. Please contact us 24 hours in advance of travel by phoning Exclusions - the arrangements for compensation do not apply for certain delays, which are outside the control of the railway. Dogs without leads, cats, birds and small animals must be carried in an enclosed basket, cage or pet carrier. An overview of our category texts can be found here: If your 'elite' is something else education and manners for example , then often you may be better offbeing a customer of more 'everyday' websitesand adjusting your search criteria for elite tastes. Most often the 'elite' part of your online approach can be achieved using normal dating sites, merely with the right use of search criteria. We take the cleanliness of our trains very seriously, and welcome customer feedback on the state of our trains. We also recommend that you allow at least one hour to transfer between King's Cross station and any other main line terminus in London, including Victoria for Gatwick , Paddington for Heathrow or Liverpool St. This is because we have to take into account the wishes of the majority of passengers already on-board and waiting to join at other stations. In accordance with your legal rights as a consumer you may be eligible to a different level of compensation where Hull Trains is at fault and nothing set here is intended to limit or exclude your legal rights in these circumstances. How to nail your elite date When you head out on a date, could be you want to angle things at the more elite end of your persona. The full policy is available from our offices in Hull. We recommend that you contact us 24 hours before you travel. If you believe this applies to your journey, please contact our Customer Services Team. To get the best possible service we recommend you book your assistance in advance, using Passenger Assist. Please contact us if you would like a copy or if you would like a copy in other formats e. We will not however tolerate, in any circumstance, abuse of any member of our team.
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